Textizen powers interactive text messaging for all levels of government, but as we grow, we’re learning that some agencies have very personal relationships with the citizens they serve. For example, a human service agency that provides 1:1 or small-group services might be on a first-name basis with their audience. The individuals they serve may work with an assigned case manager to transition home from incarceration, or enroll in training or education opportunities.
By reaching out through text, these agencies are offering a convenient and universally accessible citizen experience. And it’s working: their participants engage up to 10x more than the average Textizen user — and not just in response to a specific survey or prompt.
Today, Textizen launches two enhancements: inbound voicemail and interactive notifications. Now, citizens can leave voicemails for Textizen users, and it’s even easier for administrators to see and act on noteworthy activity in their account.