The Textizen Blog

Category: news

JUL 28 2015

Textizen Joins GovDelivery

Today, we are excited to announce that Textizen has been acquired by GovDelivery. Learn more on the GovDelivery blog.

Better together

More than 1,000 organizations worldwide use the GovDelivery platform and network to inform and engage over 80 million subscribers. Textizen’s strengths in 2-way messaging for action, engagement, and behavior change are strong complements to GovDelivery’s tremendous scale and experience with the day-to-day communication challenges of public sector organizations.

One of the biggest challenges government faces today is that communication is more fractured and dynamic than ever. By joining forces, we will be able to empower more governments to meet people wherever they are — on mobile, email, or both.

Meet people wherever they are

At Textizen, we built our platform and company around the idea that today’s governments must meet people where they are, using the devices in everyone’s pocket 24/7. This idea is core to GovDelivery as well, underlying 15 years of targeted, relevant messaging to connect people with their federal, state, and local governments. The greatest partnerships are found when two companies’ efforts can achieve a shared mission better than either could accomplish alone. We believe we’ve found that with GovDelivery and their remarkable team.

Time flies when you’re having fun

While we couldn’t be more excited to hit the ground running in this new chapter, we want to pause to thank the many people who have helped us along the way: our clients, to whom we promise to continue to deliver amazing outcomes; John Bracken and Ben Wirz at the Knight Foundation, who were among the first to believe that government would one day take mobile seriously; our friends and colleagues at Code for America, especially Jen Pahlka and Bob Sofman; and our families.

We are excited to join GovDelivery and continue to push forward our shared vision.

– Michelle Lee, Alex Yule, Serena Wales, and the Textizen team

Filed under news
MAY 19 2015

Textizen Photo Messaging Is Here

Phone photography in action

Image via UltraSlo1 (CC BY 2.0).

Our clients have been asking, and today we’re pleased to announce we’ve rolled out Photo Messaging. This means you can now receive images within Textizen, directly from your respondents’ cell phones.

With Textizen Photo Messaging, case workers in human services can collect important documents from clients without a fax machine or a computer. Planners can ask citizens to text in an image of their favorite street corner or skyline view. And environmental reporting becomes faster, richer, and more accessible, as an illegal dumping site or idling vehicle can be documented in a snap.

Want to learn more about how photos can streamline your workflow, enrich your surveys, or improve your reporting? Get in touch:

Filed under features, news
APR 30 2015

Textizen Earns Women’s Business Enterprise (WBE) Certification

WBENC Certification Logo

We’re pleased to announce that Textizen is now certified as a Women’s Business Enterprise (WBE) by the Women’s Business Enterprise National Council (WBENC). Founded in 2013, Textizen has rapidly established itself as a leading provider of public engagement technology, meeting people when and where it counts: on mobile phones.

Since many local, state, and federal agencies seek out women-owned businesses as part of supplier diversity programs, this certification opens additional opportunities. Once we’re at the table, we’re confident that Textizen’s commitment to excellent technology will stand out. Supplier diversity promotes healthier competition and more options in public technology, and ultimately better technology for all.

Want to explore how mobile messaging can revitalize public engagement, reduce churn, or increase retention rates for your program? Contact to schedule a demo or consultation.

Filed under announcements, news, wbe
APR 03 2014

Textizen in the Granicus AppStore

Often the trickiest part of launching new software tools in Government is the purchasing process itself. We’re excited to announce that thanks to a partnership with cloud services provider Granicus, it’s now easier than ever for more than 1,000 government agencies to get Textizen up and running.

Granicus AppStore

To date, the Granicus platform serves more than 63,000 government staff users and 8 million citizens per year, making our platform the perfect place to centralize cloud identity management for participating agencies. With all trends pointing to a digital strategy being a must-have plan for every government agency, we believe that our AppStore can and will serve as a key component in the digital government roadmaps of forward-thinking government agencies across the country.

-Javier Muniz, CTO, Granicus

Read more about the launch here

Filed under news
JAN 16 2014

¡Hablamos Español!

Need help reaching Spanish-speaking populations?

We are happy to announce support for Spanish language surveys, making it easier than ever for you to reach people where they are.

Sample Poll Prompt

Try out this sample poll designed to collect feedback for economic development (carrier charges may apply). Imagine you’re walking down a city street and see this sign (above) in an empty storefront.

More >>

Filed under news
JAN 09 2014

Happy 2014 & Welcome Todd Baylson

Happy New Year from Philadelphia and San Francisco! 2013 was an incredible year for Textizen and we’re looking forward to an exciting 2014.

Todd Baylson Joins Textizen

We are thrilled to welcome Todd Baylson as Textizen’s Sales and Business Development Lead.

Photo credit: PlanPhilly

Immediately prior to joining Textizen, Todd was Policy Director for Philadelphia Councilman-at-Large Bill Green. His love of green space, civic engagement, and technology and innovation in the civic space was cultivated through a number of years working for the Pennsylvania Horticultural Society. He also guides kayak trips on Philadelphia’s Schuylkill River.

Please get in touch and say hello via Twitter (@toddbaylson) or email (!

Textizen on the Road

We had the pleasure of meeting many of you in person in 2013. Whether at the American Planning Association, National League of Cities, or Code for America Summit, or during breakout sessions at Planning Camp SF, we had a great time hearing your stories and discussing the future of public engagement. This winter, we hope to cross paths at these events and more:

  • Transportation Camp DC · Washington, DC · Jan 11 Panel: “Public Participation is Broken… Can Technology Help?”
  • NJ Planning Conference · New Brunswick, NJ · Jan 14 Panel: “Engagement 2.0”
  • New Partners for Smart Growth · Denver, CO · Feb 13-15 Panel: “Tools that Empower: Leveraging Emerging Technologies to Dramatically Increase Public Participation”

Will you be there too? Join us at these sessions, or drop us a line.

Filed under news
OCT 31 2013

Thanks for the Good Times

I jumped into my civic engagement internship with Textizen nearly four months ago. Although I didn’t know exactly what to expect, I came into the position seeking an innovative, fast-paced, and public-serving environment. Textizen provided on all counts as a startup in the Code for America building.

Textizen is located in the SoMa part of San Francisco amidst a myriad of tech giants and startups. You can find an army of coders and entrepreneurs here often exchanging ideas over a cup of coffee or the next culinary delight. Many of them also came to the CfA building for meetups, hack nights, and other similar events.

Textizen boasts a similar culture characterized by straightforward feedback and latitudinal interaction. As a result, top-down hierarchy is virtually nonexistent. Instead, there’s a strong emphasis on interdependent collaboration.

I was thrown into the deep end from the beginning with coding languages, software, and computer terms no one outside of tech could possibly know. I learned to identify and keep only the bare essentials during those first weeks since time and a growing list of tasks simply wouldn’t allow for more. Luckily, as a matter of habit, everything you really need sticks.

By the end, Alex, Michelle, and Serena brought me in on a variety of projects to design surveys, perform statistical analysis, write blog posts, provide feedback on client calls, conduct market research, and assist on a bucket load of other tasks.

Working with Textizen opened my eyes to the growing industry connecting civic engagement with technology. I’m excited to see how this sector evolves and imagine great things in the future for Textizen. Many thanks to everyone at Textizen for the good times!

Filed under news
OCT 15 2013

Activate, Engage, and Sustain: Announcing Textizen Campaigns

Over 25,000 texts across 40 cities later, Textizen is a proven, powerful way to activate and engage communities. We’re excited to introduce a way to sustain those conversations, with Textizen Campaigns.

Launching Fall 2013, Textizen Campaigns are a revolutionary way to turn lightweight action into long-term engagement. Once you’ve built an initial audience, it’s easy to stay connected through our automated text platform. Share project updates, collect additional input, or segment audiences based on past responses — it’s up to you.

Textizen Campaigns

Other new features:

  • Textizen en Español: Support for surveys in spanish
  • Multiple phone numbers per survey: segment results across response channels
  • And more!

Learn more, and sign up for early access now.

Filed under news
OCT 14 2013

Textizen at the Code for America Summit

Code for America Summit

Are you, or anyone else from your city, attending the Code for America Summit this week in San Francisco? If so, come meet the Textizen team. We’d love to show you some spiffy new features and talk about bringing civic engagement to people, wherever they are. Can’t make it to SF? We’ll be posting here again tomorrow, so check back!

More >>

Filed under news
JUL 29 2013

Welcome to the Textizen Blog!

Textizen is a platform for civic engagement. We use SMS surveys to democratize outreach and engagement, allowing decision-makers and community organizers to reach and hear from everyone they serve. We’ve run dozens of surveys in communities across the country, and have more in the works.

Besides building a web platform that is seamless, elegant, and easy to use, we’re also working hard to understand how to craft and launch successful outreach campaigns. This blog is for us to share what we learn along the way, including case studies of past campaigns, best practices in crafting survey-based outreach, and interesting pieces of data analysis.

Stay tuned for more exciting things from Textizen!

Filed under news