The Textizen Blog

SEP 28 2015

New in Textizen: Inbound Voicemail and Notifications

Girl on phone

Image via Marjan Lazarevski (CC BY-ND 2.0).

Textizen powers interactive text messaging for all levels of government, but as we grow, we’re learning that some agencies have very personal relationships with the citizens they serve. For example, a human service agency that provides 1:1 or small-group services might be on a first-name basis with their audience. The individuals they serve may work with an assigned case manager to transition home from incarceration, or enroll in training or education opportunities.

By reaching out through text, these agencies are offering a convenient and universally accessible citizen experience. And it’s working: their participants engage up to 10x more than the average Textizen user — and not just in response to a specific survey or prompt.

Today, Textizen launches two enhancements: inbound voicemail and interactive notifications. Now, citizens can leave voicemails for Textizen users, and it’s even easier for administrators to see and act on noteworthy activity in their account.

How Notifications Work

For each new notification, you’ll see a red counter increase in the upper right.

The main types of notifications are messages and milestones:

  • Inbound Voicemail — If someone sends calls the number, they’ll hear a prompt to leave a voicemail. Admins can listen to the voicemail, and reply with text if they like.
  • Private Text Message — If someone sends a text outside of a normal survey response, admins will also get a notification about this, and can easily reply.
  • Milestones — When a poll hits 10, 100, or 1,000 responses, Textizen lets you know: you don’t have to check up on polls individually.

Additionally, if your account is close to its limit, or there’s an issue with a file import, you’ll also see a notification so you can fix it or contact us for help.

Check out the short video tour:

Thanks are due to the City of Philadelphia’s Office of Re-Entry for Ex-Offenders, as well as many other partners whose input, collaboration, and patience were critical to this launch. For more information, visit our knowledge base or get in touch.